Refund policy
Refund & Exchange Policy
At Twenty Sneakers, your satisfaction means everything to us. If your purchase isn’t quite right, we’ll do our best to make it right.
Returns & Exchanges
We accept returns and exchanges within 1–2 days of receiving your order. To be eligible:
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Items must be unused and in original condition
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Must include all original tags, packaging, and proof of purchase
How to Start a Return or Exchange
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Email us at twentysneakers@gmail.com with your order number and the reason for your return or exchange.
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Our team will reply with return instructions and shipping details.
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Once we receive and inspect the item, your refund or exchange will be processed within 1–2 business days.
Refunds
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Refunds will be issued to your original payment method
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Please note: Shipping fees (if applicable) are non-refundable
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You’ll receive an email confirmation once your refund has been processed
Exchanges
Need a different size or style? No problem. Once we receive your item, we’ll send out the replacement—based on availability.
Items Not Eligible for Return or Exchange
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Sale or final clearance items
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Used or damaged products
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Items returned without original packaging or proof of purchase